To ensure clarity and effective communication, we have outlined the following Customer Responsibility Policy. By engaging with our website and making purchases, you agree to adhere to these responsibilities:

1. **Accurate Information:** Provide accurate and up-to-date information when creating an account, placing orders, and communicating with us. This includes personal details, shipping addresses, and payment information.

2. **Read Product Information:** Carefully review product descriptions, specifications, sizing information, and other relevant details before making a purchase. This helps prevent misunderstandings and ensures your satisfaction with the products received.

3. **Communication:** In the event of any miscommunication, discrepancy, or dissatisfaction, please reach out to us promptly at []. Clearly state the issue, and provide relevant order details to expedite the resolution process.

4. **Check Confirmation Emails:** After placing an order, review the order confirmation email for accuracy. If there are any discrepancies, contact us immediately to rectify the issue before the order is processed.

5. **Review Policies:** Familiarize yourself with our Terms of Service, Shipping Policy, Return Policy, and any other relevant policies. Understanding these policies will help you navigate the purchase process and address any concerns effectively.

6. **Respectful Communication:** When contacting our customer support team, please communicate in a respectful and courteous manner. We are here to assist you and will address any issues with professionalism.
All customers will be held to the same standard when it comes to understanding our terms and conditions for our policies. If there is any miscommunication or issues with the policies listed, they must be addressed to our company via. email: If the customer fails to contact us about any problems they have with our policies before they place their purchase, the issue will not be addressed or resolved.


1. Pre-Order Duration:
    •    Items available for pre-order will be clearly labeled as "PRE ORDER" in the product descriptions.
    •    The pre-order duration, including the estimated shipping date, will be specified in the product description.
2. Commitment to Pre-Order:
    •    By checking off the terms and conditions box at checkout, you acknowledge and fully commit to abiding by the pre-order duration specified for the item(s) in your order.
    •    Once a pre-order is placed, your payment will be processed immediately to secure your reservation.
3. Waiting Period:
    •    Pre-order items will be shipped once they become available and have completed the manufacturing or restocking process.
    •    Customers are required to wait until the specified pre-order duration has elapsed before their item(s) are dispatched.
4. Updates and Communication:
    •    We will keep you informed about the progress of your pre-order via email updates. These communications may include manufacturing updates, shipping timelines, and tracking information once your order is dispatched.
5. Order Modifications:
    •    Changes to pre-order items (such as size, color, or quantity) are generally not allowed once the order is placed. Please review your order carefully before completing the pre-order process.
6. Cancellations:
    •    Pre-order items are often manufactured or reserved based on customer demand. Therefore, cancellations are generally not accepted once the pre-order has been placed and payment processed. Please consider your purchase carefully before completing the transaction.
7. In-Stock Items with Pre-Orders:
    •    If your order includes both in-stock and pre-order items, we may ship the in-stock items separately. Additional shipping fees may apply.
By proceeding with a pre-order on our website and checking off the terms and conditions box at checkout, you acknowledge that you have read, understood, and agreed to comply with the terms outlined in this Pre-Order Policy. We appreciate your enthusiasm for our products and thank you for your understanding and cooperation.
If you have any questions or concerns about our pre-order process, please contact us at


1. All Sales Final:
    •    All sales on our website are considered final. We do not accept returns or offer refunds for pre-ordered items, even if the product is labeled as "PREORDER" in the product description.
2. Pre-Order Commitment:
    •    If an item is labeled as "PREORDER" in the product description, customers are expected to read and acknowledge the pre-order terms and conditions before completing the purchase.
    •    By checking the terms and conditions box at checkout, you confirm your understanding of the wait times associated with pre-order items and agree to abide by our company’s pre-order fulfillment process.
3. Refunds and Chargebacks:
    •    Refunds and chargebacks for pre-ordered items labeled as such in the product description will not be accepted.
    •    Customers are responsible for reviewing the pre-order details, including wait times, and making an informed decision before finalizing their purchase.
4. Terms and Conditions Agreement:
    •    The terms and conditions box presented at checkout serves as a contractual agreement between the customer and . By checking this box, you acknowledge that you have read, understood, and agreed to comply with our pre-order fulfillment process.
5. Communication:
    •    If you have any questions or concerns regarding a pre-order, please contact our customer support at before completing your purchase. We are here to provide clarification and address any inquiries you may have.
6. In-Stock Items:
    •    This policy applies specifically to items labeled as "PREORDER" in the product description. In-stock items follow our standard refund and return policies, which can be reviewed separately.
By completing a purchase on our website and checking the terms and conditions box at checkout, you acknowledge that you have read and agreed to abide by the terms outlined in this All Sales Final Policy for Pre-Order Items. We appreciate your understanding and cooperation.
If you have any questions or require further clarification, please contact us at

Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.

Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.

“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™